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Privacy Policy

Please read this Privacy Policy carefully, as the processing of the personal data you provide to us implies knowledge and acceptance of the conditions stated here.

Who is responsible for collecting and processing data? Hereafter, Hotel Casa Palmela Lda., referred to as Hotel Casa Palmela, is the entity responsible for collecting and processing personal data, and it may, within its activity, use entities subcontracted by it to pursue the purposes indicated here.

What are personal data? Personal data is any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable individual. An identifiable person is one who can be identified directly or indirectly, namely by reference to an identification number or one or more specific elements of their physical, physiological, psychological, economic, cultural, or social identity.

What personal data is collected and processed? Hotel Casa Palmela Lda. collects and processes, among other data, the following personal information:

  • Reservations: name, email address, phone number, address, payment method, and reservation details.
  • Recruitment: name, email address, and resume.
  • Newsletter: email address.

While browsing the website, Hotel Casa Palmela may collect information about the computer, including IP address, operating system, and browser used, for administrative purposes and information aggregation for its advertisers.

How are your data collected? Personal data can be collected through the following means:

a) Email
b) Website
c) Phone calls
d) In-person

The collected data is processed and stored electronically and in strict compliance with personal data protection legislation, being stored in specific databases created for this purpose by Hotel Casa Palmela or by entities subcontracted by it.

Some personal data collected on the website is mandatory, and in case of absence or insufficiency of this data, Hotel Casa Palmela may not be able to provide the requested services or information. In each specific case, Hotel Casa Palmela will inform you of the mandatory nature of providing the relevant personal data.

What are the purposes and legal basis for processing your data? In accordance with the principles of data protection, Hotel Casa Palmela can only process your personal data for specific purposes and if it has a legal basis to do so. Hotel Casa Palmela uses your data for the following purposes and based on the following legal grounds:

Based on the contract for hotel services:
a) Reservation and stay management.
b) Requests for quotes, information, and reservation confirmation.
c) Record of preferences (preferred room, mobility, newspapers/magazines, etc.).
d) Invoicing and verification of payment methods.
e) Provision of information necessary for your stay in the apartments.
f) Customer support.

Based on your consent:

  • Sending newsletters (if you are not our customer).
  • Sending marketing actions (if you are not our customer).
  • Loyalty programs.

For compliance with legal obligations:

  • Complaints management.
  • Compliance with other legal or regulatory obligations.

As our customer and having a legitimate interest in wanting to provide you with better service, we process your data for:
l) Conducting satisfaction surveys related to your stay.
m) Conducting market studies, evaluation surveys, and statistical analyses.
n) Contact agenda.

For pre-contractual diligences:
o) Recruitment.

For the pursuit of the above-identified purposes, Hotel Casa Palmela may proceed with the interconnection of the collected data for the purpose of updating and completing such data.

With whom are your data shared? The data collected and held by Hotel Casa Palmela may be transmitted, with respect for the duty of confidentiality and the principle of the purpose that guided its collection, to the following entities:

a) Entities of the group in which Hotel Casa Palmela is inserted.
b) Judicial or administrative authorities, in cases where such transfer is mandatory.
c) Recruitment and selection companies.
d) Subcontractors who will process the data on behalf of Hotel Casa Palmela and according to the purposes determined by it.

What are your rights? In accordance with the Personal Data Protection Law, we guarantee you the right to access, update, rectify, delete, portability, and erase your personal data. You can also file complaints with the National Data Protection Commission.

You are also granted the right to object to the use of the data provided for marketing purposes, for sending informative communications, or for inclusion in lists or informational services. If you have not done so when collecting the data, you can make a request later.

The exercise of these rights must be carried out through the following email address info-casapalmela@ouh.pt, or the address Hotel Casa Palmela – Estrada Nacional nº 10, Km 33,5 – 2900-722 Setúbal – Portugal.

How long are your data stored? The period during which the data is stored and kept varies according to the purpose for which the information is processed. Whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that motivated its collection or its subsequent processing, after which it will be deleted.

Are your data processed securely? Hotel Casa Palmela is committed to ensuring the protection of the security of your data. To this end, it has adopted various technical and organizational security measures to protect the personal data you provide us against its dissemination, loss, misuse, alteration, processing, or unauthorized access, as well as against any other form of illicit processing.

Hotel Casa Palmela requires its subcontractors and partners to adopt security measures equivalent to those it practices.

Despite the security measures practiced by Hotel Casa Palmela, the user must adopt additional security measures, namely, ensure that they use updated and properly configured equipment and a browser with an active firewall, antivirus, and anti-spyware, as well as verify the authenticity of the websites they visit on the internet, avoiding websites whose reputation they do not trust.

Communications Hotel Casa Palmela acknowledges that it may communicate user data in the context of merger, acquisition, and/or incorporation processes, considering such communication not as a data transfer to third parties, nor involving any subcontracted processing.

Hotel Casa Palmela may also transmit data to third parties within the scope of investigations, inquiries, and judicial and/or administrative processes, or similar nature, provided it is duly ordered by a court order to do so.

Data Transfers In case data transfers to third countries outside the European Union or the European Economic Area may occur, Hotel Casa Palmela will comply with the law, particularly regarding the adequacy of the destination country concerning the protection of personal data and the requirements applicable to these transfers. Personal data will not be transferred to jurisdictions that do not provide guarantees of security and protection.

The use of Hotel Casa Palmela’s social media may involve the transmission of data to social media service providers, which may be located outside the European Union or the European Economic Area. Hotel Casa Palmela is not responsible for the data that the user provides on social media platforms.

Changes to the Privacy Policy Hotel Casa Palmela reserves the right, at any time, to make adjustments or changes to this Privacy Policy, and these changes will be duly advertised on: www.hotelcasapalmela.pt.